Operations control centres ensure a cohesive and efficient airport operation. Airport operations centre agents are cross-trained to allocate common-use resources, coordinate operational activities, provide security support, manage airport access control, and monitor building management systems.
The operations control centre acts as a central communications point, monitoring and responding to internal and external emails, telephone, and radio calls for a variety of issues including emergency response, on-demand maintenance requests, and requests for information.
Airports with a small staff could benefit by outsourcing their airport operations centre and help desk duties. WASCO can ease the burden on airports by remotely providing the unique services that airports require without the airport needing to provide people or infrastructure.